Your Prathima Official

Refund & Cancellation Policy

Last updated: August 9, 2026

This Refund and Cancellation Policy applies to digital products purchased directly from Your Prathima Official.

  1. Digital Products

Because digital products are delivered electronically and cannot normally be returned after access or download, purchases are generally final and non-refundable once the product has been delivered or accessed.

However, this policy does not limit any refund, replacement, or other remedy required under applicable law.

  1. Refunds May Be Considered When

A refund or replacement may be considered if:

  • the customer was charged more than once for the same order;
  • payment was completed but the digital product was not delivered;
  • the supplied file is corrupted, incomplete, or cannot be opened;
  • the customer received a product different from the one purchased;
  • a technical error on our side prevents access to the product;
  • a refund is otherwise required under applicable law.
  1. Cases Normally Not Eligible for Refund

A refund will normally not be provided when:

  • the customer changes their mind after receiving or downloading the product;
  • the customer purchased the wrong product by mistake;
  • the product is incompatible because the customer did not check the stated file format or technical requirements;
  • the customer does not like the design after purchase where the product was accurately described and previewed;
  • the customer has already downloaded, copied, shared, or used the product;
  • the request is made because of a device, printer, software, or internet issue outside our control.
  1. Cancellation

Orders for instant-download digital products cannot normally be cancelled after payment because processing and delivery may begin immediately.

A cancellation request made before delivery may be reviewed, but cancellation is not guaranteed.

  1. How to Request Support or a Refund

Email us at prathima9@outlook.in within 7 days of purchase.

Include:

  • your full name;
  • email address used for the purchase;
  • Razorpay payment ID or transaction reference;
  • product name;
  • purchase date;
  • description of the issue;
  • relevant screenshot, where applicable.
  1. Resolution Time

We will normally review the request within 3 to 5 business days.

Approved refunds will be returned through the original payment method. After initiation, the customer’s bank or payment provider may require approximately 5 to 10 business days to credit the amount.

  1. Failed or Pending Payments

If money is debited but the transaction is shown as failed or pending, please wait for the bank or payment provider to process any automatic reversal.

Contact us with the transaction reference if the amount is not reversed within the timeframe communicated by the payment provider.

  1. Third-Party Purchases

Products purchased through Amazon or another third-party platform are governed by that platform’s cancellation, return, and refund policies. Refund requests for those purchases must be submitted directly to the relevant platform.

  1. Contact Us

Your Prathima Official
Email: prathima9@outlook.in
Website: https://yourprathimaofficial.com
Location: Telangana, India